Return & Refund Policy
By placing an order with Getondas, you agree to the following terms. These policies are in place to clearly outline our return and refund process. They apply to orders shipped within the United States.
A. 30-Day Return Policy
We offer a 30-day return period from the date you receive your order.
To be eligible for a return, the item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
B. Missing Return Label
Our packages do not include a return label. If you need one, please contact us at [email protected], and we will assist you in arranging your return or exchange.
C. Return Process
To start a return, email us at [email protected] with the following details:
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Order number and full name
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Proof of purchase (order confirmation or screenshot)
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Reason for return
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Photo or video evidence if the product is defective or damaged
Once we receive and confirm your return (usually within 24 hours of receipt), you will receive a confirmation email.
If your refund is approved, it will be issued within 14 days. Please note: your bank or card provider may take an additional 3–5 business days to process the funds.
D. Damaged, Incorrect, or Wrong-Sized Products
We accept exchanges for products that are defective, shipped incorrectly, or in the wrong size compared to your order.
Please contact [email protected] for assistance.
E. Exchanges
Exchanges are only available for defective, damaged, or wrong-sized products.
Customers do not pay return shipping costs for defective items.
To request an exchange, contact us at [email protected].
F. Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, the refund will be processed within 14 days to your original payment method.
Please allow extra time for your bank or credit card company to post the refund.
G. Cancellations
Orders may be canceled within 4 hours of being placed for a full refund.
After this period, cancellation may not be possible depending on the production or processing status.
Please ensure your delivery address is complete and accurate (including street name and house number). If a package cannot be delivered due to an incorrect address, the customer will be responsible for the loss.
H. Contact Us
Address: Kim Sơn, Thượng Lan, Việt Yên, Bắc Giang
Email: [email protected]
Business Days: Monday – Saturday
Hours: 8:00 am – 7:00 pm (EST)
| Payment methods |
Country |
| Visa, Mastercard and American Express (credit/debit cards and prepaid cards – via PayPal) |
Worldwide |
| Buy now, pay later: Afterpay/Affirm/Klarna (via PayPal) |
United States* |
Note:
All of your online transactions must be associated with a billing address. Make sure that the billing address
mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other
credit card issuer) or that associated with your prepaid card.
*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use
this form of payment. Please check further information about the Buy Now Pay Later transaction here.
Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by
these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged
pursuant to a California Finance Lenders Law license.
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